Services Application

Terms & Conditions

1. I represent that I am the legal owner of the dog stated in the correlated application form.
2. I represent that my dog is current on all necessary vaccinations and is in good health with no evidence of any communicable diseases within the last 30 days, at the time the dog is dropped off with the staff of Crazy Tails (Crazy Tails Canine Services.)
3. I understand that while my pet may be fully vaccinated, all vaccines are not guaranteed, and my dog may still have a small chance of contracting a contagious virus (ie. Kennel cough.) In the event that this may occur, I will be responsible for payment of any and all medical expenses.
4. I understand that dogs will be supervised at all times during daily activities, but incidents of injuries may still occur while playing with other dogs. These injuries may include: sprains, strains, superficial skin tears, bites, abrasions and scratches or torn paw pads.
5. I represent that my dog has not (to my knowledge) ever displayed any aggressive behaviours towards people or other dogs, and that any display of such behaviour may result in Crazy Tails staff removing my dog from the play group.
6. I understand that Crazy Tails reserves the right to permanently bar my dog from the daycare/boarding facility, participating on pack walks or participating in a training class at any time for any reason deemed appropriate by Crazy Tails staff.
7. I agree that should an injury or sickness occur, I allow Crazy Trails staff to contact any available veterinary clinic as deemed necessary should my dog require any medical attention. I agree that I am solely responsible for any medical expenses that may be incurred during any necessary vet visit.
8. I consent to disclose any current or past medical issues or concerns of my dog so that Crazy Tails staff may determine if my dog is deemed suitable for Daycare/Boarding or training activities.
9. I release Crazy Tails Canine Services from any and all liability should I incur any medical expenses, legal expenses and accept full responsibility should my dog injury any person or other dog at any time.
10. I release Crazy Tails Canine Services from any and all liability in the event of any injury/death of my dog occur for while in the care of Crazy Tails or its staff members.
11. I consent to release the rights to all recordings, videos, pictures or images of my dog to Crazy Tails Canine Services and I understand that these images or videos may be used for promotional purposes.
12. I consent to payment of the required deposit in order to guarantee my dog’s spot within the boarding facility. Payment of any deposit MUST be made in advance in order for Crazy Tails to guarantee that a spot will be available for my dog during my designated boarding dates.
13. I agree to pick up/drop off my dog only between the allotted times during business hours, I understand that picking up/dropping off my dog outside of these hours may incur an additional expense or late fee as well as cost of all necessary supplies for continued care of my dog.
14. I understand that late pick up is only available with prior notice and until 6:15pm on weekdays and 5:15pm on weekends and stat holidays, after such time any dog that is left on the premises will be crated and may be picked up by the owner the following day.
15. I understand that it is at the discretion of Crazy Tails staff to try to notify me in the event of a no-show for daycare pick-up but that a reminder phone call is not guaranteed.
16. I consent to pay for all outstanding balances and charges that were incurred prior to, or at the time of pick-up of my dog. Crazy Tails reserves the right to withhold my dog and continue to charge for services until payment is made in full. Payment arrangements MUST be made within 7 days of the notified due date and failure to comply will result in initiation of the abandoned pet protocol.
17. I understand that should I fail to pick up my dog within 24 hours, Crazy Tails will try to contact an emergency contact. I hereby authorize Crazy Tails to continue to provide boarding care to my dog at my expense. If the dog is deemed abandoned under provincial law, Crazy Tails will use its discretion permitted by law to follow the abandoned pet protocol.
18. A detailed write-up will be given to any dog involved in an unprovoked aggression incident. Owner will be notified in the event of a write-up. Three separate write-ups will result in an automatic permanent ban from all daycare and boarding services.
19. I understand that all pre-purchased daycare packages expire one year from date of purchase. All daycare days must be used prior to one calendar year of the purchase date or I understand that I will forfeit the value of all remaining daycare days.
20. I agree that if my daycare package has expired, I am responsible for any fees incurred due to expiry of my pre-paid daycare days.
21. Shaving of dogs will dramatically change their appearance and the hair will be very short and close to the skin. I understand that shaving may be required for daycare staff or the groomer to shave your dog in the event of matted fur or for health concerns and cleanliness in the case of an injury or laceration.
22. I understand that staff may require the use of muzzles, slings, collars, grooming nooses and straps to properly secure my dog.
23. If parasites are present on my dog upon entry into the facility, the groomer will administer a flea/tick bath at the owner’s expense.
24. I understand that some dogs may take longer to groom due to behaviour, skin sensitivities or matting and that if the groomer deems it necessary the groom will be split into more than one grooming session to maintain the dog’s health and comfort.
25. I understand that should I fail to give 24 hours notice of cancellation for an appointment I will be charged for 50% of the total bill.

Abandoned Dog Protocol

In the event that you or your agent has not picked up the dog within 7 days of the initial proposed pick-up date we will attempt to contact you or your emergency contact via phone and email using the information provided to us. If no contact can be made with a third party the dog will henceforth be deemed abandoned and the proper authorities will be called and the dog shall be handed over after the appropriate amount of time required by law. This contract shall release Crazy Tails Canine Services from any liability or responsibility toward the dog after such a time that the dog has been handed over to the proper authorities.

General Information

Booking: Daycare bookings may be made via phone or online. All online bookings MUST be approved or your spot is not guaranteed.

Entering/Exiting: Dogs must be on leash at all times when exiting and entering the building.

Age: All dogs must be 3 months of age and/or have their first two sets of vaccines to attend daycare.

Sex: All dogs over the age of 7 months must be spayed or neutered.

Vaccinations: All dogs must have current vaccinations within the past 3 years or proof of titer test (Distemper, Parvovirus, parainfluenza & Rabies). Owners are required to provide proof of current vaccinations. Bordetella Is recommended but not required.

Parasites: All dogs must be on flea/lice/tick preventative from March to September. All dogs must be free from parasites.

Health: All dogs must be in good health and must not have been ill with a communicable condition within the last 30 days.

Behaviour: All dogs must be non-aggressive and not food or toy protective.

Hours: Our hours are listed on the contact page. All dogs are expected to be picked up on time. Late pick up may only be requested until 6:30pm and will result in an additional fee. After this time dogs will be boarded and owners will be unable to pick their dog up until the following day.

Cancellations: Cancellations require 24 hours (day before booking) notice. If we are not given this notice you will be billed for 50% of your reservations total bill.

No Shows: If a reservation was made and no cancellation notice given, you will be charged the full amount for daycare or have a day taken off of your package.

Discipline: If a dog is bullying, barking excessively, mounting other dogs, peeing in the building, jumping the gate, etc. we will try to distract the dog with verbal commands and/or a spray bottle (water). If this does not work, the dog will be kennelled for a short time out. We like all dogs to be comfortable in our building and if a dog is barking excessively is can stress the other dogs, not to mention what it does to our ears!

Things to Watch for in a New Daycare/Boarding Dog

Sore Pads: Running amok may be rough on your dog’s feet, and they may get sore and abraded pads. This will go away as their pads get thicker and used to running on different surfaces.

Sore Muscles: Your dog will be having so much fun playing at Doggie Daycare, that they may forget to pace themselves and get sore muscles. Over time this will fade as you see them get stronger and more in shape.

Exhaustion: The new social interaction your dog will encounter while being at Doggie Daycare will be both physically and mentally exhausting. Expect your dog to need a lot of rest when they get home.