Frequently Asked Questions

On regular weekdays our business hours are 7:00am to 6:00pm.

On all weekends and statutory holidays our business hours are 8:00am to 5:00pm.

You can pick up you dog during regular business hours Monday through Friday. All dogs are expected to be picked up on time. If you need to pick up your dog after close up until 6:30pm, there will be a $50 late fee.

After 6:30pm your dog will be placed in one of our suites and boarded overnight and you can pick them up the following morning.

We do not recommend visiting during daycare. This often causes anxiety and stress at the sight of the owner stopping by and then leaving. You are welcome to call and check in if necessary. Please follow our Facebook page to get photos, videos and updates too.

Sore Muscles
Your dog will be having so much fun playing at Doggie Daycare, that they may forget to pace themselves and get sore muscles. Over time this will fade as you see them get stronger and more in shape.

Exhausted
The new social interaction your dog will encounter while being at Doggie Daycare will be both physically and mentally exhausting. Expect your dog to need a lot of rest when they get home.

Enthusiasm
Your dog’s enthusiasm to enter the group will grow as they get more used to being at Doggie Daycare. Eventually they will be just as excited to get to Daycare as they are when you pick them up at night. Working on keeping them calm when entering and exiting Doggie Daycare is important to prevent fights between excited dogs.

Wet Coat
Your dog’s coat may be wet when you pick them up during the summer – on hot summer days they may have been lounging in the pool. Not to worry, the water is changed frequently to keep them clean and healthy.

Happy Dog
Their tail will be wagging and you may even see a smile on their face. It’s their way of saying “THANKS” for bringing them to Doggie Daycare.

All vaccine records must be submitted before boarding dates can be booked and flea & tick prevention proof is required for daycare and boarding from May through August. You can email us a photo of the receipt from your vet or a photo of the box from the store that you purchased.

All vaccine records must be submitted before boarding dates can be booked and flea & tick prevention proof is required for daycare and boarding from May through August. You can email us a photo of the receipt from your vet or a photo of the box from the store that you purchased.

Boarding dogs, especially those that are not used to it or are boarded infrequently, can reveal or worsen underlying health issues. However, dogs that are boarded regularly at the same facility tend to adapt to the routine more quickly and may experience less stress with each visit. Older dogs or those with special needs—such as diabetes, epilepsy, blindness, deafness, arthritis, recovering from recent surgery, or other physical disabilities—face additional stress when separated from their usual home environment. Dogs thrive on routine and feel most comfortable when they know what to expect.

Because senior dogs are more susceptible to underlying health problems, the stress of being away from home and the disruption of their routine can exacerbate conditions such as heart, liver, and kidney disorders, potentially making them life-threatening. In summary, the stress experienced by special needs pets can worsen their overall condition.

Close monitoring of their eating habits and medication requirements is essential. Boarding dogs with special needs requires individual attention and care, and they are supervised continuously throughout the day.

Stress and Your Dogs Health

You might wonder how your senior dog could become ill or how your special needs dog might experience a medical crisis when they seemed fine when you left them. Many older dogs have underlying conditions or undiagnosed illnesses that may not be immediately apparent. Additionally, the stress of being away from home and out of their regular routine can cause a medical condition to worsen. Stress can arise from various factors, including being in an unfamiliar environment, separation from loved ones, exposure to other dogs and new sounds, different smells, unfamiliar people, or changes in food and water. Any of these stressors can trigger a physical reaction in your dog. When a dog experiences stress, the pituitary gland releases a hormone called ACTH into the bloodstream. This hormone signals the adrenal glands to release epinephrine and other natural steroids. These hormones prepare the body for action in a “fight or – flight” response. Stress-induced hormones can affect different body systems, leading to increased blood pressure, a heavier workload for the heart, a slowdown in the kidney and urinary systems, and a temporary suppression of the immune system, which normally fights off diseases and infections. Physical signs of stress in dogs may include vomiting, diarrhea, loss of appetite, lethargy, or increased respiration.

Caring For Your Senior Dog

At Crazy Tails, we pride ourselves on our expertise in providing special accommodations and procedures to help dogs manage their specific needs and reduce stress. These dogs may receive additional attention, extra bedding, and soft music played in the boarding area, all under the careful supervision of our trained staff.

In Case of an Emergency

Rest assured, we are fully prepared to handle any emergency that may arise. Please discuss your dog’s specific needs and health conditions and what to do in case there are any changes before boarding them. It’s essential to provide an emergency contact number and make sure these contacts know they may be contacted, so that we can reach you or someone who can make decisions for you.

We Love Your Dog

We want boarding to be a pleasant experience for you and your dog. We work hard to deliver the care that is needed. However, because our dogs are living, loving, breathing beings, there are times when things happen within them physically that are not in our control. We commit to always providing a clean, safe and caring environment and monitoring the health of the pets left in their care. Unfortu­nately, we just have no way of preventing a pet from becoming ill from the effects of stress. We do always communicate with owners about their dog’s stress levels and steps we can take the help them.