Frequently Asked Questions
General
What are your hours?
During weekends (Saturday & Sunday) we are open for boarding between 8:00am to 12:00pm and 1:00pm to 5:00pm with our daycare and grooming services being closed.
On stat holidays we are open from 8:00am to 5:00pm for boarding pick-ups and drop-offs only.
Are there staff at your facility 24/7?
When can I take a tour of the facility?
Do you charge late fees on pick-ups?
On regular weekdays our business hours are 7:00am to 6:00pm.
On all weekends and statutory holidays our business hours are 8:00am to 5:00pm.
Daycare
What are your daycare hours?
Do packages expire?
When can I pick up and drop off my dog?
You can pick up you dog during regular business hours Monday through Friday. All dogs are expected to be picked up on time. If you need to pick up your dog after close up until 6:30pm, there will be a $50 late fee.
After 6:30pm your dog will be placed in one of our suites and boarded overnight and you can pick them up the following morning.
Can I visit while my dog is in daycare?
We do not recommend visiting during daycare. This often causes anxiety and stress at the sight of the owner stopping by and then leaving. You are welcome to call and check in if necessary. Please follow our Facebook page to get photos, videos and updates too.
Do I need a reservation?
What if I need to cancel or my dog can’t make it to daycare?
How do you discipline the dogs?
Do you train the dogs at daycare?
Where do the dogs stay at daycare?
What should I expect after my dog has visited daycare?
Running amok may be rough on your dog’s feet, and they may get sore and abraded pads. This will go away as their pads get thicker and used to running on different surfaces.
Sore Muscles
Your dog will be having so much fun playing at Doggie Daycare, that they may forget to pace themselves and get sore muscles. Over time this will fade as you see them get stronger and more in shape.
Exhausted
The new social interaction your dog will encounter while being at Doggie Daycare will be both physically and mentally exhausting. Expect your dog to need a lot of rest when they get home.
Enthusiasm
Your dog’s enthusiasm to enter the group will grow as they get more used to being at Doggie Daycare. Eventually they will be just as excited to get to Daycare as they are when you pick them up at night. Working on keeping them calm when entering and exiting Doggie Daycare is important to prevent fights between excited dogs.
Wet Coat
Your dog’s coat may be wet when you pick them up during the summer – on hot summer days they may have been lounging in the pool. Not to worry, the water is changed frequently to keep them clean and healthy.
Happy Dog
Their tail will be wagging and you may even see a smile on their face. It’s their way of saying “THANKS” for bringing them to Doggie Daycare.
Boarding
What are your boarding hours?
How soon can my dog stay at Crazy Tails after vaccines are given?
How do I go about booking my dog’s stay at Crazy Tails?
2. Call your vet and ask them to send a copy of your dogs current vaccine records to us, OR if you have the documents available at home, you can scan a copy and send those via email too!
3. Call us and confirm your dates, your dog’s boarding accommodations and any extra services you might want to add to your dogs stay!
You’re done!